Refund policy

Return & Replacement Policy

Thank you for shopping with Kids Lounge. We are committed to providing quality products and a smooth shopping experience. Please read our Return & Replacement Policy carefully before placing your order.

1. 5-Day Return & Replacement Policy

Most products purchased from Kids Lounge are eligible for return or replacement within 5 days from the date of delivery, subject to the conditions mentioned below.

To be eligible for a return or replacement:

The product must be unused, undamaged, and in its original condition.
The product must be returned with its original packaging, tags, accessories, manuals, and invoice.
The item should not show any signs of use, damage, or tampering.
All return and replacement requests are subject to inspection and approval by our team.

Eligible Reasons for Return or Replacement

Product received damaged during delivery.
Wrong product received.
Manufacturing defect.
Missing parts or accessories (must be reported within 24 hours of delivery).

2. Damaged or Defective Products

If your product arrives damaged or defective, you must provide a proper unboxing video to support your claim.

Mandatory Requirements

Start recording before opening the parcel.
Clearly show the shipping label.
Record the complete unboxing process in one continuous video.
The video must have no cuts, edits, pauses, or filters.
Clearly show the damaged or defective product in the same recording.

Important: Claims submitted without a continuous and unedited unboxing video cannot be approved.

3. Non-Returnable Products

For hygiene, safety, and product protection reasons, the following products are not eligible for return or exchange unless they are received damaged, defective, or incorrect.

Cosmetics and beauty products
Skincare and personal care products
Baby diapers and baby wipes
Feeding bottle nipples
Pacifiers (Soothers)
Breast pumps and hygiene-related feeding accessories
Personal hygiene products
Baby food, food items, snacks, and beverages
Medicines and health supplements
Customized or personalized products
Gift cards and digital products
Clearance, final sale, or specially marked non-returnable items

4. Return Shipping Charges & Return Fee

If a return request is approved for reasons other than receiving a damaged, defective, or incorrect product, the customer is responsible for all return-related charges.

Please note:

The customer must arrange and pay the return shipping cost.
A Return Handling Fee will also be deducted from the refund amount for customer-initiated returns.
Original shipping or delivery charges paid during the order are non-refundable.
Return shipping charges, return handling fee, and any applicable non-refundable delivery charges will be deducted from the refund amount.
Only the remaining eligible balance will be refunded after the returned product successfully passes our quality inspection.

Example

If your order value is ₹2,000, return shipping charges are ₹150, and the Return Handling Fee is ₹100, the refund amount will be ₹1,750 after approval.

Exception

If the return is due to our mistake (wrong product sent, manufacturing defect, or product damaged during delivery), Kids Lounge will bear the return shipping cost, no return handling fee will be charged, and no deductions will be made from the eligible refund.

5. Return Conditions

A return or replacement request may be rejected if:

The request is made after 5 days from the date of delivery.
The product has been used, washed, assembled, damaged, or altered by the customer.
The original packaging, tags, accessories, or invoice are missing.
The product belongs to the Non-Returnable category.
The required unboxing video is not provided for damage claims.

6. How to Request a Return or Replacement

Please contact us within 5 days of receiving your order.

Email: support.kidslounge.in

Please include:

Order ID
Product Name
Reason for Return or Replacement
Photos of the product (if applicable)
Raw, unedited unboxing video (mandatory for damaged product claims)

Our support team will review your request and respond within 2–3 business days.

7. Refund Policy

Once your returned product is received and passes our quality inspection:

Refunds will be processed to the original payment method.
Refund processing may take 5–7 business days, depending on your bank or payment provider.
Shipping and delivery charges are non-refundable unless the return is due to our error.
Applicable return shipping charges, Return Handling Fee, and any non-refundable delivery charges will be deducted before processing the refund.