Shipping policy

Shipping Policy

Thank you for shopping with Kids Lounge. We are committed to delivering your orders safely, quickly, and efficiently. Please read our Shipping Policy carefully before placing your order.

1. Shipping Coverage

Kids Lounge ships orders across India. We also offer Local Delivery and Store Pickup for eligible customers.

2. Free Shipping Across India

We are pleased to offer FREE Shipping on all eligible orders across India unless otherwise mentioned on the product page or during checkout.

3. Local 1-Hour Doorstep Delivery

Customers located within a 15 km radius of our store can enjoy our Local Express Delivery service.

Eligibility

Available only within 15 km of the Kids Lounge store.
Minimum order value: ₹600.
Delivery Charge: FREE.
Orders placed during store operating hours are generally delivered within 1 hour, subject to product availability, traffic, weather conditions, and delivery capacity.

Kids Lounge reserves the right to extend delivery time in exceptional circumstances.

4. Store Pickup

We also offer Store Pickup for your convenience.

Place your order online and complete the payment.
You will receive a confirmation once your order is ready for collection.
Visit our store with your Order ID and collect your order.
No shipping or delivery charges apply for Store Pickup.

5. Order Processing

Orders are generally processed within 1–2 business days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
Processing times may be longer during festivals, promotional sales, or periods of high order volume.

6. Estimated Delivery Time

Estimated delivery times are:

Kerala: 1–3 Business Days
South India: 2–5 Business Days
Rest of India: 3–7 Business Days

Delivery timelines are estimates and may vary due to courier availability, weather conditions, public holidays, or other unforeseen circumstances.

7. Order Tracking

Once your order has been dispatched, tracking details will be shared via Email, SMS, or WhatsApp (where available).

8. Order Cancellation

Customers may cancel their order within 24 hours of placing the order, provided the order has not been packed or dispatched.

Cancellation requests received within 24 hours will be processed based on the current order status.
Once an order has been packed, shipped, or handed over to the courier or local delivery partner, it cannot be cancelled.
To request a cancellation, please contact our customer support with your Order ID as soon as possible.
Approved refunds for cancelled orders will be processed to the original payment method within 5–7 business days.

9. Return Shipping Charges

Although delivery to customers is FREE, return shipping is chargeable.

If a customer wishes to return a product for reasons other than receiving a damaged, defective, or incorrect item:

The customer is responsible for the return shipping charges.
A Return Handling Fee may also be deducted from the refund amount.
Original shipping charges (if any) are non-refundable.
Refunds will be processed only after the returned product is received and successfully passes our quality inspection.

If the return is due to our mistake, such as:

Wrong product delivered
Manufacturing defect
Product damaged during transit

Kids Lounge will bear the return shipping cost, and no return shipping charges or return handling fees will apply.

10. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, you must contact us within 24 hours of delivery.

To process your claim, you must provide a continuous, raw, and unedited unboxing video that:

Starts before opening the parcel.
Clearly shows the shipping label.
Records the complete unboxing process without any cuts, edits, pauses, or filters.
Clearly shows the damaged, defective, missing, or incorrect product.

Important Notice

Claims submitted without a complete, continuous, and unedited unboxing video will not be accepted.

To protect our customers and prevent fraudulent claims, Kids Lounge reserves the right to reject, cancel, or deny any return, replacement, refund, or warranty request if:

The required unboxing video is not provided.
The video is edited, cut, paused, filtered, or incomplete.
The submitted evidence appears tampered with or misleading.
The claim cannot be verified from the evidence provided.

The decision of Kids Lounge after reviewing the submitted evidence shall be final.

11. Failed Delivery

If delivery cannot be completed because:

The customer is unavailable.
An incorrect or incomplete delivery address is provided.
The customer refuses to accept the delivery.
The courier or delivery partner is unable to contact the customer.

The order may be returned to Kids Lounge.

Any re-shipping charges for such returned orders must be paid by the customer before the order can be dispatched again.

12. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information.

Kids Lounge is not responsible for delays, failed deliveries, or additional charges arising from incorrect or incomplete information provided during checkout.